Return and Refund policy

At RadPro, we strive to ensure that every order reaches our customers fresh, accurate, and on time. However, if something goes wrong, we have a simple return and refund policy in place to protect both consumers and farmers.

You may be eligible for a return or refund if:

• The item delivered is damaged or spoiled.
   
• The product is missing or wrongly delivered.
   
• The order was canceled before dispatch, but payment was already made.

Certain items cannot be returned:

• Perishable products that are not damaged or spoiled.
   
• Items that were delivered correctly and match the order details.
   
• Orders that were not received due to incorrect delivery information provided by the customer.

To request a return or refund, please contact us within 12 hours of delivery with the following:

• Order ID
   
• Description of the issue
   
• Clear photo of the product (if applicable)
   
• Your contact details
   

Once we receive your request, we will:

1. Review the claim within 24 hours.
    
2. Verify the issue with the delivery team and/or farmer.
    
3. Issue a refund or replacement as appropriate.
    

Refunds will be credited to the original payment method within 30 days.

If a product is spoiled or damaged, we will prioritize replacement over refund, depending on stock and delivery feasibility. Replacements will be delivered in 3 - 4 working days.

You may cancel your order before it is packed or dispatched.

• To cancel, please contact us immediately.
   
• If the order has already been dispatched, it cannot be canceled or refunded.
   

We’re here to help! If you have any questions about your order, delivery, or refunds, don’t hesitate to reach out:

RadPro Customer Support
📧 Email: ram@radproinfotech.com
📞 Phone: +91 8148957969